British Airways slammed after TWO DAY delay halts newlyweds’ honeymoon



A newlywed couple’s honeymoon was nearly ruined when their British Airways flight from Heathrow to Las Vegas was delayed for two days, sparking fury among passengers.

Emily Joyce and husband David were due to get their plane on Sunday afternoon, but following two aborted take-offs didn’t leave until Tuesday.

After a second flight was abandoned on Monday, Ms Joyce said police had to be called when tempers got so heated that one man spat, shouted and threw things at crew members.

The couple from Wallsall, whose wedding was last Thursday, are finally in Vegas but have been left “exhausted and upset” by the whole ordeal.

The flight on Sunday was abandoned due to a technical fault and on Monday due to a mix-up over baggage.

Emily and David on their wedding day

Ms Joyce told the Standard: “We were supposed to leave Sunday at 4.40pm.

“We got to the airport check in and waited at the gate to be told there is a technical problem with the plane and they are trying to fix it.

“So they can’t fix it, their spare plane is already in use and Vegas airport will close before we can make it so they cancel the flight to the next day and send us all back to hotels.

“[There were] huge queues, no BA staff anywhere for help and we finally get to the hotel at midnight.”

The 29-year-old said when they went back to the airport the next day there was “utter chaos”.

The newlyweds eventually made it out to Vegas

She said: “Again no BA staff anywhere for help. Lots of waiting to be told the USA want a new flight number and for security won’t let us travel on the original number.

“Hours later finally get on the plane, sat on the runway to be told waiting for the go ahead to leave as problem with bags.

“Four hours of sitting on a boiling plane to be told we can’t go again.

“People kicked off. One man spat at staff calling them names and throwing things at them.

‘Armed police’ called as passengers ‘go crazy’ over delayed BA flight

“Police arrived and we all got escorted off. So back to more queues for hours and back to hotels for the night.”

She added: “The next day we should have left at 2.30pm and left at 3.30pm on Tuesday. It caused us to miss two days of our honeymoon and we had to rearrange trips.

“We are exhausted and extremely upset by it all.”

A spokeswoman for BA said: “We fully appreciate how frustrating this experience has been, and have apologised to our customers for the long delay to their flight.

“We provided refreshments, hotel accommodation and help with expenses during the delay, and the flight departed yesterday.”



Source : http://www.standard.co.uk/news/london/british-airways-slammed-after-two-day-delay-halts-newlyweds-honeymoon-a3607921.html

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