South Western Railway: Past few weeks at Waterloo ‘have been challenging’ | London

The boss of South Western Railway admitted it has been “a challenging couple of weeks” following repeated delays on services to and from London’s busy Waterloo station.

The operator – also known as SWR – took over control of the franchise on August 20 as a three-week, multimillion-pound engineering works project was being carried out.

SWR’s line has been plagued with signalling problems since Waterloo was reopened last week.

“We’ve had a challenging couple of weeks with the completion of the August Waterloo upgrade works but we’re now looking to the future,” Andy Mellors, the train operator’s managing director, said.

Mr Mellors’ comments came as the firm unveiled its first fully-liveried train at the station’s former international terminal.

Saying the operator was “delighted” to introduce the new train, he added: “Between now and 2024, we will be investing more than £1.2 billion on new and refurbished trains, station improvement projects and the simplification of tickets.”

“We are eager to roll out these improvements which will make journeys better for our customers across the network.”

SWR is a joint venture between Stagecoach and Chinese firm MTR. It was handed a seven-year contract to run services.

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