Uber announces new safety measures as TfL calls for operators to introduce “women-only” taxis | London

Uber has announced a series of new safety measures in the UK,including more proactively working with police when incidents are reported and introducing a 24-hour customer support phone line.

The car hailing service is currently appealing a decision by Transport for London (TfL) to not issue the firm a new license to operate in the city after concluding the service was not a “fit and proper operator”.

Uber’s changes also include plans to give customers, known as riders, more access to driver information – including the licensing authority and private hire number of their driver.

It comes after TfL outlined a new policy statement setting out how private hire and ride-sharing services – like Uber – will operate in the capital.

Among the proposals, calls for women-only vehicles where passengers can decide on who should be in a vehicle if they are using a taxi pool.

It also recognises the need for more training among drivers of companies and better complaints procedures.

Under Uber’s new measures, it says it’s changing its approach to reporting serious incidents to the police, adding that while it previously encouraged and supported individuals, it will now proactively make reports.

The firm said it will directly pass police information about any serious incident reported by riders, and will also do so if one of its drivers is the victim of a serious crime and wants the company to act on their behalf.

When denying Uber a new licence last year, TfL cited the company’s approach to reporting serious crime as a key issue. Uber’s appeal is due to heard in the spring.

Uber said it is also conducting a review of all previous serious complaints to ensure there were no outstanding issues.

The company said the policy is already live in London, and it plans to roll it out across the UK after discussions with other police forces.

The new safety measures announced also include a new 24-hour support line for both riders and drivers to handle any issues around a journey.

Uber said the new and increased driver license details provided to customers would begin next month and said it would enable users to more easily raise any issues with a driver’s licensing authority as well as with Uber.

The US firm has been attempting to reshape its image under new chief executive Dara Khosrowshahi after the departure of former boss Travis Kalanick and a host of other executives last year, which followed a string of scandals including claims of sexual harassment within the company and a massive data breach.

Source : http://www.itv.com/news/london/2018-02-16/uber-announces-new-safety-measures-as-tfl-calls-for-operators-to-introduce-women-only-taxis/